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Refund Policy

Effective date: [EFFECTIVE DATE] · Last updated: [LAST UPDATED]

This policy explains when you can get your money back for a PipStack plan.

1. Test first

We recommend connecting a cTrader demo account and watching PipStack handle real signals before trading a live account.

2. Card subscriptions

• You can cancel at any time; your plan stays active until the end of the paid period and does not renew.
• First-time purchases may be refunded in full within [REFUND WINDOW, e.g. 14 days] if requested in that time [CONDITIONS].
• Renewals are not refunded unless required by law or at our discretion [RENEWAL POLICY].

3. Crypto payments

Crypto payments are refunded, where eligible, in [REFUND CURRENCY / METHOD] to a wallet address you provide, less network fees. Exchange-rate changes are not compensated.

4. When refunds don’t apply

• Trading losses. PipStack is software and does not guarantee any trading result.
• Signals that were skipped or rejected by the Service’s safety checks.
• Accounts suspended for breach of our Terms.

5. How to request a refund

Message the bot or email [SUPPORT EMAIL] with your Telegram username and payment reference. We aim to reply within [RESPONSE TIME]. Approved refunds stop new trades on the refunded plan.

6. Your statutory rights

Nothing in this policy limits rights you have under consumer law where you live.